Cybersecurity, Data Protection and Privacy
We are committed to improving your mental health and well-being and empowering you to take control of it. And our team of mental health experts commit to protecting the information you share with us and the tools you use to help you live a healthier life.
Information Security Management Standards
The SilverCloud® platform has a documented Information Security Management System (ISMS) covering areas of technical and organisational security and holds ISO 27001:2013 and Cyber Essentials Plus certifications, as well as a HITRUST-aligned SOC 2 Type II assessment. Information security risk management is a core part of the overall ISMS. Risk management includes the maintenance of a risk register and risk treatment plan.
These assessments are conducted by third-party auditors as part of our on-going compliance programme. The SilverCloud® platform has documented information security policies approved by management and has formally assigned and documented roles and responsibilities for information security and data protection.
Controls
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Asset management
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Human resources
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Physical & environmental
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Communications & networks
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Operations
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Access control
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System development
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Incident management
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Business continuity
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Audit & compliance
More useful content
Explore our content library and find the tools and resources to improve your population’s wellbeing and mental health. Your one-stop-shop to digital mental health resources - from podcasts to our latest case studies and white papers
Enhanced Client Information Security: Our SOC 2 + HITRUST Report
At Amwell® we understand the importance and sensitivity surrounding the protection of our client’s personal health and wellbeing data. Our platform was developed with security and confidentiality in mind, and we continue to pursue external validation of our security in order to build trust with our clients.
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SilverCloud® completes SOC 2 + HITRUST security examination
SilverCloud® [now Amwell®] has successfully completed a SOC 2 + HITRUST examination of our SilverCloud Digital Mental Health Platform, which demonstrates our on-going commitment to security, confidentiality and availability. SilverCloud® understands the importance of protecting our clients’ sensitive health and wellbeing data and we are proud to announce this independent assessment.
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Design Ethics for Mental Health: How and Why We Avoid Dark Patterns
There is an increasing awareness of how digital products can manipulate users, whether this is buying products, giving away their data, or creating addictions.
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Exploring Machine Learning Tools to Improve Mental Health
At SilverCloud, we have developed an outcome prediction tool based on machine learning models.
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Mental health: developing predictive modelling tools to inform clinical decisions and improve outcomes
We can leverage big data and develop machine learning models to help us better understand engagement and how to personalise the user experience.
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Best Practice Guide: Implementing an Online Mental Health and Wellbeing Solution Within Higher Education
This guide is intended to help higher education institutions and other education providers consider the implementation of an online mental health and wellbeing solution.
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Estimating the Economic Benefit of iCBT
A mapping function to aid prediction of QALY gains from routinely collected data
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On-Demand Webinar: Innovation at SilverCloud®
In this webinar, we look at the current landscape of research within the digital mental health space, and explore some our key research projects, past, present and future. We will also hear from our product team as to how this research translates into product development to create immediate impact.
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Health Systems Playbook: Reshaping the Mental Health Pathway With Digital Solutions
This playbook for Health Systems outlines the increased challenges facing healthcare providers, and how digital therapies relieve the strain, supporting systems and staff to operate more effectively, efficiently and economically.
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Podcast: CBTalks with Dr. Jorge Palacios
In each podcast episode, Dr. Jorge Palacios will have guest speakers who will discuss various aspects of mental health including wellbeing tips plus how different healthcare providers such as the NHS, HSE, employers and insurers can best utilise digital mental health to support the needs of their clients.
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